What are the Wi-Fi requirements to use the FreshAir monitoring service?

The FreshAir1 requires a Wi-Fi network connection for installation and monitoring. Below are the Wi-Fi operating requirements, security modes, and router and firewall settings.

Wi-Fi operating requirements:

  • IEEE 802.11 b/g/n
  • 2.4GHz Wi-Fi band
  • DHCP services

Supported Wi-Fi security modes:

  • Open security
  • WPA/WPA2 security

Open security with a Login Page/Captive Portal. Please let us know if you use a Login Page/Captive Portal, and we will send you the MAC addresses for your devices to add to your network whitelist. 

Router and firewall settings:

  • TCP/IPv4 inbound and outbound communication on port 1883 and 8883
  • UDP inbound and outbound communication on port 123
  • Multicasting on the following address 239.250.83.1

The FreshAir1 cannot be installed on a public Wi-Fi network, such as Xfinity or Time Warner, because most public networks have login pages and do not allow devices to be whitelisted to bypass them.

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