Why does my FreshAir1 have trouble connecting or staying connected to Wi-Fi?

If your FreshAir1 has been online previously and is now offline for 3 hours or more, there is likely a connectivity issue between your FreshAir1 and your Wi-Fi network. Next steps:

  1. Confirm that the device has not been removed from the electrical outlet.
  2. Confirm that the electrical outlet is not a switched outlet and has not suffered a loss of power.
  3. Confirm that the Wi-Fi network used by the device is operational.
  4. Confirm that no changes have been made to the settings, including password, on your Wi-Fi router.
  5. Try moving your device closer to your Wi-Fi router to attempt to reconnect and determine if the connection problem is due to an inconsistent, weak Wi-Fi signal.
  6. If the connection error continues, contact FreshAir Sensor at support@freshairsensor.com.

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